See What Our Clients
Have To Say.
We just bought our 1st hot tub and are loving it. Lori understood our needs and our desire to keep things budget friendly. We were able to get our hot tub delivered within 3 days of seeing it and purchasing. Now that is great service! Highly recommend this family owned business.
Leslie J. ★★★★★
We just had a pool installed. I had a million questions and I’m sure there will be lots more. Lori was always patient, kind and fun to be around and the install team of Dave, Noel and Robb were terrific to have on site. She and they suggested a different location for the equipment and it made way more sense than my plan.
Lori’s understanding of her business as well as pool chemistry and the equipment is really in-depth. I don’t doubt that until this becomes second-hand for new pool owners, she’ll always be able to help.
Mark C. ★★★★★
The value of Dealing Local – Contacted Knapp’s to discuss our challenges in balancing the water in a hot tub we have owned for 5 years. Lori took a water sample and put us on a program to manage water quality. Her directions were clear and concise.
Lori was extremely professional and welcoming, like dealing with a friend we have known for years. The effects of the plan were noticed within 24 hrs and it has been the best water quality we have experienced, since owning the hot tub.
Lori also sold me a product at my request, for removing small granules that settle in the bottom hot tub. She had the perfect solution (Spa Vac) and it works flawlessly. It was a 5 star experience right from the beginning. Another shining example of the value in dealing locally.
Michael H. ★★★★★
We had a Maui fibreglass pool installed in 2020 by Knapp’s Pools & Hot Tubs. Lori’s work crew are phenomenal – even after hitting rock 6 inches down, the pool was installed and full of water within 2 days!
On Lori’s advice we use Pristiva products, supplied by Knapp’s Pools & Hot Tubs, to keep our water crystal clear all year. When we opened up this year our water looked amazing – it was clear!!